Privacy Policy
Privacy Policy
JAGAT HOLIDAYS is committed to protecting
our customers' privacy. We feel it is important that you fully understand the
terms and conditions under which we use the information we gather from you
through the use of our Web site located at URL www.JAGAT HOLIDAYS (our
"Site"). Please read this Privacy Policy ("Policy")
carefully to understand how we will use and protect your personal information.
We will never share your personal information with anyone except as described
in this Policy. Changes to this Policy will be announced on our Web site at
least ten days in advance, so please check back periodically.
Questions regarding this Policy should be
directed to info@rajasthanbest.com.
This Policy will explain the following
regarding use of our Site:
What information do we collect from you?
Where do we collect information from you
and how do we use it?
Who is collecting your information?
With whom do we share your information?
How may you update, correct or delete your
Personally Identifiable Information?
What are your choices regarding collection,
use and distribution of your information?
What security precautions are in place to
protect against the loss, misuse or alteration of your information?
Cookies/Clear GIFs.
Children, Parental Consent and Privacy.
You should carefully review privacy
policies of any third party sites accessible from our Site.
Contacting us about privacy questions or
concerns.
Privacy Policy changes.
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1. What information does JAGAT HOLIDAYS
collect from you?
In order to better provide you with
numerous products and services, our Site collects two types of information
about its visitors: Personally Identifiable Information and Non-Personally
Identifiable Information. Our primary goal in collecting information from you
is to provide you with a smooth, efficient and customized experience while
using our Site.
Personally Identifiable Information:
"Personally Identifiable Information" refers to information that lets
us know the specifics of who you are. Personally Identifiable Information is
requested when you register with us, order a product or service, fill out
surveys, correspond with us, or otherwise volunteer information, for instance,
through the use of our Reminder Service. Personally Identifiable Information
might include your name, mailing address, telephone number, email address and
other identification and contact information. If you are using our Send a Hint
Greeting service, we may ask you to provide the name and email address of a
friend or loved one so that we may send them a hint about an event that could
be made more special with the gift of flowers. We may also collect certain
financial information, like your credit card number (or a check or money order
if using such payment method while ordering via mail); whenever we do so, we
will attempt to provide a link to this Policy so that you can confirm how this
information will be used. With this information, we can fill your service and
product orders and better provide you with personalized services.
Non-Personally Identifiable Information:
"Non-Personally Identifiable Information" refers to information that
does not by itself identify a specific individual. We gather certain
information about you based upon where you shop on our Site in several ways.
This information is compiled and analyzed on both a personal and an aggregated
basis. This information may include the Web site's Uniform Resource Locator
("URL") that you just came from, which URL you next go to, what
browser you are using, and your Internet Protocol ("IP") address. A
URL is the global address of documents and other resources on the World Wide
Web. An IP address is an identifier for a computer or device on a Transmission
Control Protocol/Internet Protocol ("TCP/IP") network, such as the
World Wide Web. Networks use the TCP/IP protocol to route information based on
the IP address of the destination. In other words, an IP address is a number
that is automatically assigned to your computer whenever you are surfing the
Web, allowing Web servers to locate and identify your computer. Computers
require IP addresses in order for users to communicate on the Internet, browse
and shop.
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2. Where do we collect information from you
and how do we use it?
Our primary goal in collecting personal
information is to provide our visitors with a superior customized online
experience. We use customer contact information to fill orders, contact prior
purchasers to inform them of their order status, to remind customers of events
through our Reminder Service, to send our customers' friends or loved ones
hints to send flowers through our Send a Hint Greeting service and to send
promotional emails.
We may perform statistical analyses of
aggregate customer behavior. This allows us to measure relative customer
interest in the various areas of our Site for product development purposes. Any
information we collect is used for our own internal purposes to improve the
content and navigation of our Site, to enhance users' experiences when visiting
our Site, to customize the content and/or layout of our pages, and to provide
the services required by an individual customer. We also use information to
notify consumers about updates to our Site, to complete user-initiated
transactions, to trace false orders and to contact consumers directly, or
through our third party service partners, for marketing purposes.
We gather information in the following
ways:
Shopping: We collect IP addresses for the
purposes of system administration, to gather broad demographic information, and
to monitor the level of activity on our Site. We collect information from
visitors to our Site regarding the referring URL, your IP address, which
browser you used to come to the Site, the country, state and telephone area
code where your server is located, and the pages of our Site that you viewed
during your visit.
Ordering: When you order from us, we
collect Personally Identifiable Information from you. If you order one of our
products or services, we will collect and maintain your name, email address,
mailing address, telephone number, product selections, credit card number (or
check or money order information if using such payment methods while ordering
via mail), order number, referring URL, IP address and a password, as well as
the recipient's name, address and telephone number, if different than yours. We
collect this, and other information, as disclosed in this Policy, in order to
fill your order, to communicate with you about your order, or the recipient, as
appropriate, and to send you promotional materials. Before confirming your
order, you will have the opportunity to review the product order form and make
changes and additions to the information it contains and these changes will be
automatically kept for future use. If you cancel an order or do not complete an
order we may collect and use your email address that you have entered as we
would collect and use it if you had completed an order.
Track/Modify Order: If you use our
Track/Modify Order service we will gather your email address and account
password, if you have one, in order to locate your order so that we may give
our most recent tracking information, or so that you may modify the order. If
you choose to modify your order, we may collect information that we would
normally collect when you order products, as explained in the above paragraph.
Corporate Account: When you set up a
corporate account with us we collect your name, company name, email and phone
number. Upon signing up for a corporate account we will contact you by either
email or telephone to determine how JAGAT HOLIDAYS can best serve your
corporate needs. We will also give you the opportunity to receive periodic
updates regarding JAGAT HOLIDAYS' corporate services. If you make purchases
through your corporate account we shall gather similar information that we
gather when you order as an individual, plus certain information regarding your
corporation.
Online Surveys and Polling: In order to
improve our services to you, we ask some of our customers to voluntarily
complete surveys, which may be collected by an independent third party.
Individual survey answers are confidential, although Non-Personally Identifiable
Information is collected and disclosed to third parties. If you do not wish to
participate in a survey, simply decline to participate when asked.
Newsletters & Promotional Emails: We
may offer free electronic newsletters and promotional emails as a service to
our prior customers. We may send you newsletters and emails periodically
listing current specials and deals ourselves or through our third party service
partners. We never send promotional emails to you once we have processed your
request for us not to do so. This option is included in every promotional
email. There may be opportunities to subscribe to an email list that will send
you information about our Site events, but we will only add you to the list
with your consent. To stop receiving our newsletter, send an email to us at
info@rajasthanbest.com.
Cookies/Clear GIFs: In conjunction with our
third party service partners, we make limited use of cookies and clear GIFs to
gather information when you visit our Site, make a purchase and when you
click-through to our Site from a targeted email or newsletter. To find out what
cookies and clear GIFs are and how they can be used, click here.
Contact Information and Third Party Data:
If you contact us by telephone, email or letter, we may keep a record of your
contact information, correspondence or comments. If you report a problem with
our Site, we may collect such information in a file specific to you. If you
provide us feedback through our Site, by email or by calling one of our
customer service representatives, we may ask for your name and email address in
order to send you a reply. If other users or third parties send us
correspondence about your activities or purchases on our Site, or if you are
the recipient of flowers sent by another customer, we may keep the information
in a file specific to you. Send a Hint Greeting: If you are using our Send a
Hint Greeting service, we may ask you to provide the name and email address of
a friend or loved one so that we may send them a hint about an event that could
be made more special with the gift of flowers. We store this information for
the sole purpose of sending this one-time email. You or the loved one or friend
may contact us at info@rajasthanbest.com to request the removal of this
information from our database.
Reminder Service: If you choose to use our
Reminder Service, we will ask for and store your email address, as well as your
important flower occasions and holidays and the names of the individuals to
whom you may wish to send flowers, in order to remind you to send flowers.
Affiliate Programs: You may purchase
flowers from us through a link on one of our affiliates'
("Affiliates") Web sites. We pay each Affiliate a commission, or a
portion of the sales made to those who link to our Site from the Affiliate's
site. Some of our Affiliates run a "rewards" or "charity"
program (the "Programs"). Under such Programs, participants receive
credits based on the commissions an Affiliate receives from sites such as ours.
Participants in such programs can donate their credits to a chosen charitable
organization, or keep them for their own use and benefit. If you make a
purchase from us and you are a participant in such Programs, we may share your
name, email address and the value of your purchases.
Registering for an Affiliate Program:
Please read the terms of our Affiliate Program Agreement. A record of any and
all information submitted to JAGAT HOLIDAYS as part of an Affiliate Program
application shall be stored by JAGAT HOLIDAYS and only disclosed by JAGAT
HOLIDAYS in an effort to evaluate such application with prior consent from you.
We also track customers' traffic patterns
throughout their online sessions, including which pages a customer views while
using our Site. We use your IP address to diagnose problems with our servers
and software and to administer our Site.
We may share aggregated statistics about
pages viewed on our Site and sales and other shopping information with third
parties.
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3. Who is collecting your information?
Except as otherwise expressly discussed in
this Privacy Policy, only we collect your information. This document only
addresses the use and disclosure of information we collect from you. We
encourage you to ask questions and to be very cautious before you disclose your
Personally Identifiable Information to others. Our third party advertising
service partner may collect information about you through the use of cookies or
clear GIFs when you click on its advertisements, open promotional emails or
newsletters or visit our Site via a link in a promotional email or newsletter.
This information is gathered solely for JAGAT HOLIDAYS' use, however, our third
party advertising service partner may use this information in a non-personally
identifiable aggregated form for its own purposes. You should contact our third
party advertising service partner directly if you have any questions about its
use of the information that it collects. In addition, we currently employ a
third party service partner that tracks the traffic on our Site, however, the
only information gathered is solely Non-Personally Identifiable Information.
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4. With whom do we share your information?
Except as otherwise stated in this Policy,
we do not sell, trade or rent your Personally Identifiable Information
collected on our Site to others. The information collected by our Site is used
to process orders, to keep you informed about your order status, to notify you
of products or special offers that may be of interest to you, and for
statistical purposes for improving our Site. We will disclose your Personally
Identifiable Information to third parties for tracking purposes, to charge your
credit card (or process your check or money order, as appropriate), fill your
order, deliver your order and deliver promotional emails to you from us. These
third parties may not use your Personally Identifiable Information other than
to provide the services requested by JAGAT HOLIDAYS. For example, we must release
your credit card number to confirm payment; and release your mailing address
information to the delivery service to deliver products that you ordered. We
also share Web site usage information we gather from visitors to our Site who
have received a targeted promotional campaign with our third party advertising
service partner for the purpose of targeting future campaigns and upgrading
visitor information used in reporting statistics. For this purpose, we and our
third party service partners note some of the pages you visit on our Site
through the use of clear GIFs.
From time to time we may disclose a very
limited amount of information (names and postal addresses) to direct marketing
companies for trade or rental purposes. You may "opt-out," or
instruct JAGAT HOLIDAYS not to distribute such information to third parties in
the future by sending an email with such instructions to
info@rajasthanbest.com, however JAGAT HOLIDAYS may not be able to provide you
our full range of services if we cannot distribute certain Personally
Identifiable Information.
We may provide aggregated statistics about
our customers, sales, traffic patterns, and related Site information to third
parties that do not include Personally Identifiable Information. Moreover, we
may release account information when we believe that such release is reasonably
necessary to enforce or apply our Terms and Conditions or to protect the
rights, property and safety of our users, others and ourselves.
Recipient Requests: From time to time we
are contacted by flower recipients who ask us who the sender was. If we receive
a request from a recipient asking who sent flowers we will give the name on the
gift message accompanying the flowers. If there is no gift message filled out
or if there is no name on the gift message we may ask the sender via email. If
we receive approval to disclose the sender's name from the sender via email or
in writing, we will then inform the recipient. If the sender does not reply via
email or in writing or if the sender denies permission, then we will not reveal
the sender's identity to the recipient.
Enforcement of Law: From time to time, we
may be required by law enforcement or judicial authorities to provide
Personally Identifiable Information to the appropriate governmental
authorities. We will disclose Personally Identifiable Information upon receipt
of a court order or subpoena or to cooperate with a law enforcement
investigation. We fully cooperate with law enforcement agencies in identifying
those who use our services for illegal activities. We reserve the right to
report to law enforcement agencies any activities that we in good faith believe
to be unlawful.
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5. How can you update or correct your
Personally Identifiable Information?
During the online ordering process you can
review, change or delete the information that you have submitted. We are
updating our Site so that you may change any of your personal information in
your account online at any time. You may ask us in writing via mail or email at
info@rajasthanbest.com to have the information on your account deleted, updated
or corrected; however, because we keep track of past purchases, you cannot
delete information associated with past purchases. Note that we may retain
changed or deleted information for archival or other purposes.
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6. What are your choices regarding
collection, use and distribution of your information?
We may from time to time send you email or
other communications regarding current promotions, specials and new additions
to our Site. If you have supplied us with your telephone number(s) you may
receive telephone calls from us with information or requests for information
regarding an order you have placed. You may "opt-out," or unsubscribe
from our newsletters and emails by following the unsubscribe instructions in
any email you receive from us or by sending an email to info@rajasthanbest.com
or by following the instructions provided in each email to you.
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7. What security precautions are in place
to protect against the loss, misuse or alteration of your information?
We employ industry-recognized information
technology to protect the security of the information you submit to us. The
importance of security for all Personally Identifiable Information associated
with our customers is of utmost concern to us. Our secure servers protect this
information using password protection and advanced encryption, and we may use
firewall technology for additional protection.
In order to most efficiently serve you,
credit card transactions and order fulfillment are handled by established third
party banking institutions, process agents and distribution institutions. They
receive the information they need to verify and authorize your credit card
transactions and to ship your order. When collecting credit card information
for online purchases, we offer secured-server transactions that encrypt your
information in transit to thwart someone from intercepting it and misusing it.
When you access your account information, the information is kept on a secure
server. Furthermore, all of the customer data we collect is protected against
unauthorized access by physical security means.
We also encourage our partners and service
providers to adopt and follow stringent consumer privacy policies.
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8. Cookies/Clear GIFs.
Cookies: Like many other commercial sites,
our Site utilizes standard technologies called "cookies" and clear
GIFs to collect information about how our Site is used. A cookie is a small
data text file, which a Web site stores on your computer's hard drive (if your
Web browser permits) that can later be retrieved to identify you to us. Cookies
were designed to help a Web site recognize a user's browser as a previous
visitor and thus save and remember any preferences that may have been set while
the user was browsing the site. A cookie cannot be read by a Web site other
than the one that set the cookie. Cookies can securely store a customer's
password, personalize home pages, identify which parts of a site have been
visited or keep track of selections, such as those selected in a "shopping
cart." For instance, cookies allow us to prepopulate (or fill in) an email
field with your email address if you revisit our Site and place an order. A
cookie cannot retrieve any other data from your hard drive, pass on a computer
virus, or capture your email address.
We send a cookie to your hard drive when
you make an order to record the product name, category of product that you
ordered, the amount paid, the order number and any referral codes. No
Personally Identifiable Information is recorded. When you click-through to our
Site from a promotional email, our third party advertising service partner may
send a cookie to your hard drive recording your IP address and other related
information.
Clear GIFs: We currently work with third
party service partners that employ clear GIFs (also known as pixel tags, single
pixel GIFs, web beacons or action tags) for our benefit to help us measure
advertising effectiveness. Clear GIFs help us better manage content on our Site
by informing us of what content is effective. Clear GIFs are tiny graphics with
a unique identifier, similar in function to cookies, and are used to track the
online movements of our users. The main difference between the two is that
clear GIFs are invisible on the page and are much smaller, about the size of
the period at the end of this sentence. Clear GIFs are not tied to your
Personally Identifiable Information.
Our third party service partners use clear
GIFs: (i) in HTML-based emails to let us know which emails have been opened by
recipients; (ii) to record when products have been ordered from our Site; and
(iii) to track the visitor traffic on our Site. These clear GIFs allow us
measure the usage of our Site by our visitors and the effectiveness of certain
communications and marketing campaigns.
Clear GIFs can "work with"
existing cookies on a computer if they are both from the same Web site or
advertising company. That means, for example, that if a person visited
"www.companyX.com", which uses an advertising company's clear GIF,
the Web site would match the clear GIF's identifier and the advertising
company's cookie ID number, to show the past online behavior for that computer.
This collected information can be shared with the advertising company. We do provide
such information to our third party advertising service partner, but that
information can only be used by our partner for JAGAT HOLIDAYS's benefit.
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9. Children, Parental Consent and Privacy.
The Children's Online Privacy Protection
Act took effect on April 21, 2000, and imposes certain requirements on Web
sites directed toward children under 13 that collect information on those
children, or on Web sites that know they are collecting Personally Identifiable
Information on children under the age of 13. We want to let you know that it
currently is our policy not to collect Personally Identifiable Information on
any person under 18. As one measure to ensure that we do not gather Personally
Identifiable Information from children, we require that all individuals provide
a valid credit card number before completing a purchase order. If we learn that
we have inadvertently gathered Personally Identifiable Information about children
under 18, we shall attempt to notify such child's parent or guardian and erase
such information from our records, unless the child's parent or guardian
consents to JAGAT HOLIDAYS' maintaining such information.
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10. You should carefully review privacy
policies of any third party sites accessible from our Site.
Other sites accessible through our Site
have their own privacy policies and data collection, use and disclosure
practices. Please consult each site's privacy policy. We are not responsible
for the policies or practices of third parties. Please be aware that our Site
may contain links to other sites on the Internet that are owned and operated by
third parties. The information practices of those Web sites linked to our Site
are not covered by this Policy. These other sites may send their own cookies or
clear GIFs to users, collect data or solicit Personally Identifiable
Information. Additionally, other companies which place advertising on our Site
may collect information about you when you view or click on their advertising
through the use of cookies or clear GIFs. We cannot control this collection of
information. You should contact these advertisers directly if you have any
questions about their use of the information that they collect.
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11. Contacting us about privacy questions
or concerns.
If you have any questions about this
Policy, the practices of our Site, or your dealings with our Site, please
contact us by sending an email to info@rajasthanbest.com.
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12. Privacy Policy changes.
This Policy was last changed on June 01,
2022. If we make changes to any terms or conditions of the Policy, the changes
will be posted in this document so that you will always know what information
we gather, how we might use that information and to whom we will disclose it.
Any change, modification, addition or removal of portions of this Policy will
be announced on our Site at least ten (10) days before it is implemented.
Please be sure to check this page before proceeding to use our Site.